Delivery Policy

The delivery time for shipments is the number of days it takes for the products purchased on the site to reach the final recipient from the warehouses of our suppliers and distributors.

DELIVERY OF THE ORDER TO THE FINAL RECIPIENT

Zunzun Market has several suppliers and distributors that guarantee deliveries. If you order more than one product, some may be distributed in different locations. The team and delivery service provider for Zunzun Market will first group all the products and then take them to your home.

There are products that can be delivered separately if they have other delivery methods, or are not available in our suppliers’ warehouses at the time. The estimated delivery cost for the order does not vary if the products are distributed from different locations. Deliveries of your purchases are made in a personalized way at the address of the recipient. If the recipient is not present at the time of the visit, the order will not be delivered to neighbors, friends or other people who are not duly indicated in the order by the customer.

The buyer (customer) may specify an alternative delivery address and name, so that this person can receive the order in the event that the original recipient is not present at the time the delivery is made. Orders containing errors in delivery addresses may be temporarily held until the buyer (customer) provides correct and sufficient information. Otherwise, the order may be canceled and the money returned to the buyer. Please contact us by mail at info@zunzunmarket.com to clarify address deficiencies.

REGIONS AND DELIVERY TIMES

Zunzun Market guarantees the delivery of orders and products to the affiliated delivery service provider. He is responsible for ensuring that your shipments arrive accurately and responsibly. The delivery times specified are the maximum times to deliver your order in days. If there are difficulties with the address or the recipient is not there at the time of delivery, these deadlines may be extended. All these delivery times generally behave in the middle of their range. Therefore, always consider an average when calculating the estimated arrival time of your shipment.

ALL DELIVERY TIMES START COUNTING FROM THE ORDER IS MONITORED, APPROVED AND CHARGED

From the moment the purchase is made, the sender must define a second person to receive, in the event that the recipient is not present at the time of delivery. The person in charge of receiving the order must then show proper identification at the time of receipt.

HOME DELIVERY RATES

Delivery rates may vary according to the destination region and the exchange rates of the different currencies with which the site operates (USD, EUR). All costs associated with shipping are paid by the customer. The recipient does not have to pay upon receiving the order. In all cases the delivery fee charged will be shown to you before you proceed to make payment.

RECEIPT OF ORDERS AT DESTINATION

The recipient of the order will sign a Delivery Voucher accepting the goods and services delivered, in accordance with international standards. The Zunzun Market delivery service provider will keep this voucher as proof that the sale has been successfully concluded. Recipients must not sign the Delivery Voucher if for any reason they disagree with the quantities or quality of the products delivered, if the description of the products does not match the description detailed in the order or for any other reason they consider. valid to reject the order. In case of errors in delivery, Zunzun Market guarantees the delivery of the products again properly, without extra charges.

DELIVERY CONFIRMATION

You will be notified by mail when an order is delivered to its final recipient. Zunzun Market delivers the products based on their availability in the warehouses of its suppliers; therefore, you may receive more than one delivery confirmation if you ordered more than one product.

VERIFICATION OF THE AUTHENTICITY OF ORDERS

The signature must match the one that appears on your identity document. The note can be scanned and emailed to info@zunzunmarket.com. Zunzun Market will never ask you for your credit card information, our site does not collect or process that information. Your payment card number will only be requested at the payment gateway for the purposes of paying for the order. The delivery time to which the site commits will begin to be counted from the moment the order is considered valid and authentic.

USER AGREEMENT AND MODIFICATIONS

This site reserves the right to modify this Delivery Policy at its discretion or against any customer who is considered to have abused it. Any revision or change shall be binding, contractual and effective immediately upon publication. You agree that you will periodically review this WEBSITE, including the current version of our Delivery Policy. It is your obligation to review it for any changes or revisions.

COMPANY CONTACTS:
Email:
info@zunzunmarket.com
Phone numbers:
900-75-10-85 (SPAIN)
1-800-469-3157 (USA)